Role Overview Converted is hiring a Customer Experience Associate to be responsible for handling customer inquiries, issues, and requests while ensuring timely and effective resolutions. The role acts as the primary point of contact for customers, providing product guidance, troubleshooting, and support to ensure a smooth customer journey and high satisfaction levels.By joining the CX team, your role as Customer Experience Associate will include the belowResponsibilitiesCommunicate with existing and potential customers through different inbound channels.Acknowledge and fulfill customers' inquiries and resolve their complaints.Escalate customer-impacting issues to respective teams, and own the case until resolution.Review and approve Ads created by customers ensuring compliance with our Ads guidelines.Validate and execute refunds to eligible customers upon request.Respond to customer reviews on Google play and App stores.Requirements0-1 year of customer service experience, preferred in call center and/or social media moderation.English level = B1+Strong communication skills.Solid problem solving skills.Ability to work on night and overnight shifts.Benefits:This opportunity with the availability of hybrid options.We love flexibility! Manage your own work schedule. We trust the people we hire.Competitive package.Paid time off.Fun benefits & perks that you will enjoy!Trusting, ego-free and truth-seeking team membersSee something you want to improve? Awesome. We're a flexible and collaborative team that is always learning and growingAbout ConvertedConverted is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Converted has helped more than 800 e-Commerce worldwide.Converted builds products that help businesses grow revenue through smarter advertising, customer data, and automation. Our suite covers:Flyerz – lightweight ads product for smaller and local businessesConvertedLeads – lead generation and activation for sales-driven verticalsConvertedOrders – order and revenue intelligenceConvertedPay – orchestration of ad spend and payments across channelsConvertedPro – automated ads, catalog/data intelligence, and multi-channel activation