Job DescriptionWe are looking for a motivated Customer Support Specialist to be the first point of contact to all our requests. In this role, you will be responsible for addressing customer inquiries and resolving issues received through various communication channels, including WhatsApp, social media, email, and phone. A key aspect of this position will be your active involvement in helping to develop and refine tools and methods that provide our customers with greater insight and access to our services.About UsAs an adventure travel company based in Dubai, Arabian Wanderers’ mission is to reconnect today’s overloaded people with nature through small group adventures in a setting that allows like-minded people to make new and genuine relationships. Our trips are unique in providing:· Small-group experience: We believe that a trip can be much more fun and personalized when the number of people is on average 12 people per trip. · The perfect mix of fun (like games around a bonfire), adrenaline, activeness and culture.· A great and diverse crowd: We attract like-minded individuals who are fun to be around and are from all over the world.· Unique itineraries and places: We are very picky with the places we choose to go to. Beauty, serenity, and admiration are guaranteed.· Local expertise whenever possible. We are a global company but provide local leaders, hotels, and food whenever possible.· Developing impactful programs: We design itineraries and programs for schools and companies to help participants disconnect from daily routines and develop new skills.ResponsibilitiesFrom a customer experience perspective:· Multi-channel customer support: respond to our customers’ queries and concerns received via calls, WhatsApp, and our social media channels in a timely and professional manner.· Identify trends in the customers’ inquiries to always be prepared for the next trip or request. Any concern raised is a lesson learnt for us to improve our booking information and details.· Developing methods and incorporating tools into the day-to-day job to make the task more efficient and documented.From an operational perspective:· Stay updated on our product knowledge and industry trends.· Make sure all the trips, calendars, and number of participants are updated across all platforms.· When needed, collect travel documents from travelers and ensure all necessary information is obtained.· Book transport, hotel accommodations, and guides for each trip.· Update participant sheets and send them to adventure leaders before every trip.· Send the lists of requirements for adventure assistants before every trip; when applicable.· Create and manage WhatsApp groups, sending initial instructions messages and keeping the customers informed on updates before each trip.Requirements· Perfect English (verbal and written) is essential. Other languages are a plus.· Passionate about traveling, camping, hiking and outdoor activities.· Available on few weekends and holidays. Don’t worry, this happens occasionally and at peak timings.· Enthusiastic, empathetic, and people's person: Working with customers means that you always need to have a positive attitude and put on their shoes to understand their concerns before answering their questions.· Problem solving skills: Identify areas of constraints and improve them autonomously.· Open minded and respectful.· Having skills and a positive “can do” attitude is what we are looking for. Don’t worry about experience.Benefits· Competitive salary.· Become a member of our exciting, fast growing, start-up and our team of adventure and travel enthusiasts.· Being one of the early employees means that you’ll get opportunities to wear other hats and be involved in other topics where we plan for the company’s future.· Not only that! Proving yourself means that you have higher chances of growing into leadership positions within the company.· We value flexibility and know that everyone has a life outside work.With your resume, please include a cover letter and tell us more about yourself. Feel free to write your thoughts rather than just follow a typical structure. Tell us how you think you fit in and what you expect from us in return.Please also complete the form here: https://forms.gle/5ebeuiEx3Z6TKyJT9Job type: Full time remote