Customer Experience Specialist (Travel Background)

About WegoProBusiness Travel. Simplified.WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.What You’ll DoAs a Customer Support Specialist, you’ll be on the frontline of delivering exceptional travel experiences for our B2B clients. Your responsibilities will include:Managing end-to-end travel support for corporate clients, including flights, hotels, and ancillary servicesResolving booking-related issues in coordination with airlines, hotel partners, and our supplier networkMaintaining high customer satisfaction by providing prompt support across calls, emails, and chatTaking complete ownership of customer issues and resolving them proactivelyNavigating GDS platforms to process and modify bookings efficientlyCollaborating with internal teams (sales, operations, tech) to ensure seamless service deliverySharing feedback and suggestions to improve WegoPro’s customer support processesWhat We’re Looking ForMust-Haves:2+ years of experience in travel operations or customer support, preferably in a B2B or corporate travel settingHands-on experience with GDS platforms—Sabre, Amadeus, or Galileo (mandatory)Excellent written and verbal communication skills in EnglishProven ability to support customers across multiple channels (phone, email, chat)A customer-first mindset with a strong service ethicNice-to-Haves:Experience in a corporate travel agency or tech-enabled travel companyFamiliarity with CRM and support tools like Intercom, Zendesk, or SalesforceLocation RequirementThis is a full-time, office-based role located in Cairo (Nasr City). Applicants must be within commuting distance and available to work on-site.You’ll Thrive Here If You Are:Autonomous – You’re confident working independently and don’t need micromanagementOrganized – You manage your tasks efficiently and stay focused under pressureEmpathetic – You understand customer pain points and resolve them with careTech-Savvy – You learn new tools quickly and apply them effectivelyAdaptable – You stay positive and agile in a dynamic environmentGrowth-Oriented – You seek feedback and continuously strive to improveWhy Join Us?At WegoPro, you’ll join a lean, ambitious team transforming how businesses travel. Expect ownership, fast growth, and the opportunity to make a real impact in a space that’s ready for innovation.