DescriptionInternalJob Purpose:To lead and coach a group of top-notch customer insights analysts who are responsible to provide the bank with a better understanding of its customer base using advanced analytics techniques.Job Description:Roles and Responsibilities1.Help build and lead a strong Customer Insights team to deliver world-class data products2.Manage development of data resources, gather requirements, organize resources, and support data product launches3.Work with the various bank stakeholders to ensure that the Customer Insights team is focused on the most valuable analytics opportunities4.Collaborate with stakeholders, data engineering and others to shape a shared, data-driven strategic vision across the bank5.Find out patterns and analyse customer behaviour to address business problems and generate actionable insights.6.Creatively implement / identify appropriate measurement methodologies to understand and assess the performance of different marketing activities (e.g. campaigns, product launch...etc) and their impact on customers.7.Execute advanced analytics through different customer behaviour analysis techniques, to drive customer value8.Analyse customer data, through advanced analytics techniques, to identify trends, patterns, and causal analysis to drive business value creation9.Interpret and translate large and complex datasets into concise easy-to-use insights.10.Manage the strategic partnerships with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products11.Strategically manage the communication of results, insights and data-driven recommendations to stakeholders and executive leadershipPolicies, Processes and Procedures12.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled mannerDay-to-day Operations13.Implement the day-to-day operations assigned for the Analytics & Data Management department to ensure compliance with the established standards and proceduresSupervision14.Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and proceduresCompliance15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks QualificationsQualifications & Experience:Bachelor’s Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering…etc.)Master's or PhD Degree in a quantitative or business field is a plus5-8 years of previous work experience in customer insights or advanced analytics related job3+ years of prior leadership experienceExperience in banking industry would be a plusSkills: Highly motivated team leader with strong leadership skills Excellent verbal, written communication and presentation skills Good leadership and project management skills with experience in leading large projects Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data Advanced knowledge and hands-on experience in advanced analytics and sampling techniques Fair knowledge of programming languages for statistical analysis (SQL/R/Python are preferred) Excellent user of Microsoft Excel Attention to detail, strong computational and critical thinking skills Ability to present complex information in simple terms with clear recommendations Outstanding data interpretation skills and attention to detail Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities Problem solver with a can do attitude Knowledge of visualization tools (Tableau, etc...) is a plus