Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.The Job in a Nutshell💡 We are currently seeking a talented and motivated Customer Onboarding Specialist to join our team in Egypt. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..What Will You Do❓Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installationResponsible for scheduling Backend On-Site training requestsResponsible for scheduling On-Site Technical visits, whether normal or emergency casesResponsible for the onboarding process of the customer for all products, including "RMS, Foodics online, and Foodics payResponsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAsPerforming phone customers to educate them about onboarding sequencesTraining the clients on How to set up a Foodics menu; inventory products on FoodicsResponsible for building customer menus, Recipes, and inventory itemsResponsible for customers' menu and inventory updatesWhat Are We Looking For❓Holder of Diploma or Bachelor's Degree (in Networking, Computer Information System, Computer Science is a plus)Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companiesExcellent problem-solving skillsMust have strong and excellent communication skills both written and oralFluent in English and Arabic is a mustSelf-starter with ability to work independently across functional groups and on multiple initiatives simultaneouslyMust be flexible to work in a fast-paced and evolving environmentWho Will Excel❓Previous experience in the SaaS, technology, or F&B industryA collaborative team player with a passion for driving growth and innovationWhat We Offer You❗We believe you will love working at Foodics!We have an inclusive and diverse culture that encourages innovation and flexibilityWe offer highly competitive compensation packages, including bonuses and the potential for sharesWe prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environmentJoin a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industryWe offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company