About the RoleWe are a growing, innovation-led brand based in Egypt that prides itself on high standards and a "customer-first" philosophy. We are looking for a sharp, multi-talented Operations & E-commerce Assistant to join our team.In this role, you will be the glue that holds our digital and physical operations together. You’ll handle everything from front-facing customer relations to the "behind-the-scenes" management of our online store and office administration. This is a perfect role for someone who is organized, tech-savvy, and eager to grow within a dynamic business environment.Key ResponsibilitiesCustomer Experience: Manage all incoming customer inquiries with a premium, professional tone. Identify opportunities to suggest additional products and build long-term loyalty.E-commerce Support: Maintain and optimize product listings on major marketplaces (like Amazon) and our own digital channels. Monitor stock levels and assist with order coordination.Digital Presence: Support the brand’s social media engagement and assist with basic digital marketing tasks to keep our community active.Administrative Flow: Handle essential secretarial tasks, including documentation, scheduling, and basic reporting to ensure the business runs efficiently.Problem Solving: Act as a proactive point of contact for operational "hiccups," ensuring small issues don't become big ones.What We’re Looking ForVersatility: You are comfortable switching from a spreadsheet to a customer chat to a marketing brainstorm.Communication: Fluent and professional communication skills (Arabic/English).Digital Proficiency: You know your way around e-commerce dashboards, social media tools, and office software.Detail-Oriented: You notice the small things that others might miss, especially when it comes to customer orders or listing details.Job DetailsType: Full-Time.Workplace: on siteCategory: Administration / Customer Service / E-commerce. Must be fluent in EnglishOffice is in Sheikh Zayed