About the job Customer Service Advisor Role Description This is a full-time on-site Customer Care Advisor role in New Cairo. The Customer Care Advisor will handle customer inquiries, ensure customer satisfaction, and provide exceptional support through effective communication across various platforms. The role involves resolving concerns, maintaining a professional and friendly demeanor, and contributing to improving customer care processes to enhance the overall client experience. Qualifications Strong skills in Customer-focused Service and ensuring Customer SatisfactionProficiency in Customer Support and providing effective Customer Service solutionsExcellent telephone manner and communication skillsPatience, empathy, and active listening skills when dealing with customer queriesAbility to work in a fast-paced, team-oriented environmentFamiliarity with CRM tools and customer service software is a plusPrevious experience in a BPO or customer service role is preferred but not mandatoryHigh school diploma or equivalent; a bachelor's degree is an advantage What We're looking for: Graduates and experienced candidates (Fresh graduates are welcome to apply)At least 6 months of experience in the Customer Service or Telesales fieldStrong English communication skills (written & spoken)