🌟 We’re Hiring: Technical Advisor – US Account📍 Location: New Cairo🕘 Type: Full-Time | On-site👋 About UsAt Sutherland, we support leading global brands by delivering world-class customer experience through technology, innovation, and people-first solutions. We believe in growing talent, encouraging collaboration, and building careers—not just jobs.💻 About the RoleWe are hiring Technical Advisors to support a US-based account. In this role, you’ll assist customers with technical issues, provide troubleshooting support, and ensure a smooth and positive experience with every interaction.Key Responsibilities:Provide technical support to US customers via phoneDiagnose and troubleshoot technical issues effectivelyExplain solutions clearly and confidently to customersEnsure customer satisfaction and first-call resolutionDocument cases accurately and follow processesWork collaboratively with your team to meet service goals✅ Who Can Apply?Fresh graduates & dropouts are welcomeStrong communication skillsGood technical understanding (IT basics, devices, software, or troubleshooting mindset)Excellent problem-solving skillsCustomer-focused attitudeFluent English is required (B2/C1 level)Ability to work night & overnight shifts🎁 What’s In It for You?Attractive salary packageFully paid technical trainingKPIs granted during the first 3 monthsSocial & medical insuranceFree transportationOvernight allowanceClear career path & promotion opportunitiesTo apply send your cv to Rania.sekik@sutherlandglobal.com
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.