Customer Service & Documentation Specialist

Manage end-to-end import documentation and release for shipments .Send arrival notices and provide timely status/ETA updates to customers .Verify release requirements (OBL/telex/sea waybill, approvals, holds) and issue D/O after payment confirmation.Handle NAFEZA submission and follow-up .Handle amendments, discrepancies, and customer requests; escalate issues and track closure.Prepare/validate invoices for local charges including storage/demurrage/detention, and support extension requests when approved. Minimum 5 years of experience in a Customer Service Counter / Documentation / Import Counter role (shipping line, liner agency.Practical experience handling import release processes and customer/broker coordination.Working knowledge of NAFEZA / ACI (ACID)-related follow-ups and documentation readiness.good English communication (email + phone) and professional customer handling.Good MS Office skills (Excel, Outlook); experience with shipping/agency systems is a plus.Skills & CompetenciesStrong follow-up discipline and attention to detail (documents, deadlines, and approvals).Ability to manage pressure and multiple shipments concurrently.Problem-solving mindset with clear escalation and closure tracking.