ElSaba Group Co. · Dakahlia, Egypt · Posted 2026-05-10
* Monitor and evaluate sales calls across different branches* Track and manage online leads, and coordinate with the telemarketing team* Contact customers to measure their satisfaction (SSI)* Prepare and review agents’ performance reports* Ensure accuracy and completeness of customer data on the CRM system* Manage free maintenance processes and approvals * 1–3 years of experience in Customer Service* Good knowledge of social media platforms* Proficiency in Microsoft Office* Good command of the English language* Strong communication and negotiation skills* Detail-oriented and well-organized