Title: Customer Service1. Order Management:o Manage the entire order fulfillment process, from receiving customer orders to ensuring payment receipt.o Ensure lead times are positive and appropriate procedures are followed for rush orders.2. Coordination and Approvals:o Collaborate with the Sales team for effective order management.o Request necessary approvals according to the Limits of Authority (LOA) before delivering orders to customers.3. Warehouse Coordination:o Coordinate daily with the warehouse to ensure timely delivery of customer orders.o Review inventory reports, trucking details, and CBM data for accuracy at the end of each month.4. Customer Payments and Overdues:o Monitor customer payments and overdue invoices to prevent account blockages.5. System Management:o Regularly update and maintain sales orders on JDE (ERP System).6. Reporting:o Generate and share monthly reports with the Business Unit Manager/Sales Manager.o Create non-conformity reports (NCR) as needed.7. Customer Relationship Management:o Build and maintain positive relationships with customers.o Support the achievement of sales account targets.8. Sales Metrics and Monitoring:o Monitor and analyze sales metrics to ensure targets are met.9. Customer Documentation and Support:o Issue the invoices to customers regularly.o Provide COAs (Certificates of Analysis) to customers and sales managers upon request.10. Finance Collaboration:o Support the Finance department with customer-related requests.o Submit the invoices to the Finance team.11. Logistics Coordination:o Arrange trucking services in coordination with warehouses.o Handling the samples (inbound/outbound).o Follow up the supply chain cycle.Qualifications Needed Bachelors degree in business administration, Supply Chain Management, or a related field. Excellent verbal and written communication skills. Strong problem-solving and organizational abilities. Required 2-3 years of experience in a customer service or supply chain role. Proficiency in using JDE (JD Edwards ERP System) or a similar enterprise resource planning system. Competency with Microsoft Office applications, especially Excel