Customer Service Officer

About Us51Talk is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that’s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students’ lives.Job ResponsibilitiesMake outbound calls to parents, guiding them through their child’s course progress, available learning resources, and tools.Provide tailored recommendations and solutions based on individual student needs and parental concerns.Build trusted partnerships with parents to boost student engagement and academic performance.Maintain detailed and accurate records of all parent interactions in the CRM system.Consistently meet daily outreach and engagement targets to support student success and retention.Job RequirementsBachelor’s degree or above in any field.Arabic speaker with at least B2 level proficiency in English.Experience in customer service, especially using English, is preferred. Fresh graduates are also encouraged to apply.Excellent interpersonal and communication skills.A proactive, empathetic approach with a passion for helping others.What We OfferCompetitive base salary with attractive incentives and commissions.Social & medical insurance (for the employee only)21 working days of paid annual leaveStructured onboarding & continuous professional development