Job SummaryWe are seeking a dedicated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide accurate information about our products and services. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.Key ResponsibilitiesAnswer incoming calls and respond to customer inquiries in a professional mannerMake outbound calls when required (follow-ups, surveys, confirmations, etc.)Resolve customer complaints efficiently and escalate complex issues when necessaryProvide accurate information about products, services, policies, and proceduresMaintain detailed and accurate records of customer interactions in the systemMeet individual and team performance targets (quality, productivity, and attendance)Follow company guidelines, scripts, and compliance standardsBuild positive relationships with customers to enhance satisfaction and loyaltyRequirements & QualificationsBachelor’s degreePrevious experience in a call center or customer service role is preferredExcellent verbal communication and active listening skillsStrong problem-solving and conflict-resolution abilitiesAbility to work under pressure and handle difficult customers professionallyBasic computer skills and familiarity with CRM systemsAbility to work rotational shifts, including evenings or weekends if requiredWhat We OfferCompetitive salaryProfessional paid trainingSupportive and dynamic work environmentHealth and social insuranceTransportation provided 24/7