Company DescriptionConcentrix is a leading global technology and services company that drives innovation for some of the world’s most renowned brands. Combining human-centered approaches with advanced technology and data-driven insights, Concentrix specializes in delivering end-to-end business solutions. The company excels in designing, building, and managing services at scale to enhance customer experiences. Dedicated to excellence, Concentrix is committed to shaping the future of customer engagement and operational success.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative based in Alexandria. The role involves handling customer inquiries, resolving issues, providing support, and fostering a positive overall customer experience. The Customer Service Representative will also deliver solutions to meet customer needs, ensure satisfaction, and maintain high-quality service standards.QualificationsEnglish level (B2+)Strong communication and interpersonal skillsProblem-solving capabilities and the ability to remain calm under pressurePrior customer service experience is a plus