Role DescriptionThis is a full-time, on-site Customer Service Representative role based in Alexandria or Cairo. The role involves providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction. Key responsibilities include handling incoming calls, chats, or emails, processing orders or requests, and collaborating with teams to enhance the customer experience.QualificationsBachelor's Degree, equivalent degree or dropout above 28 years old with high school diploma is requiredEnglish Level B2 or aboveStrong verbal and written communication, active listening, and interpersonal skillsProficiency in problem-solving, conflict resolution, and customer issue escalationExcellent organizational and time management abilities to manage customer interactions effectivelyCapability to work within a team environment and adapt to a collaborative, fast-paced settingFlexibility to meet shift schedules as required on sitePrior customer service or call center experience is a plus