Teleperformance Site 1 · Cairo, Egypt · Posted 2026-04-28
Company DescriptionWe are TP Group, a leader in the digital business services market with nearly 47 years of experience. Formerly known as Teleperformance, we’ve redefined ourselves to stay ahead in the AI-driven world while maintaining our commitment to innovation, empathy, and excellence. TP seamlessly blends technology and human intelligence to empower companies worldwide. Join us as we continue to deliver intelligent and future-ready solutions to our global clients. Role DescriptionThis is a full-time, on-site Customer Support (English) role based in Cairo, Egypt. The primary responsibilities include handling customer inquiries and providing effective solutions to ensure high levels of customer satisfaction. The role entails active communication, addressing technical issues, and delivering an exceptional customer experience. As a Customer Support specialist, you will play a crucial role in maintaining the company's commitment to excellence in customer service. Qualifications Proven skills in Customer Support, with a focus on delivering high-quality customer service and ensuring Customer SatisfactionStrong Interpersonal Skills to communicate effectively and build positive client relationshipsExperience in Technical Support, with the ability to troubleshoot and resolve technical issues confidentlyAnalytical Skills to assess problems quickly and develop effective solutionsProficiency in English with excellent verbal and written communication abilitiesAbility to work either independently or collaboratively in a dynamic environmentExperience in similar roles or industries is a plus