Are you passionate about delivering exceptional customer experiences? Join iQor, a global leader in customer engagement and business process outsourcing, and be part of a dynamic team that values excellence, collaboration, and growth.📍 Location: New Cairo, 5th settlement🕒 Employment Type: Full-timeKey ResponsibilitiesHandle inbound and outbound customer interactions via phone, email, or chatProvide accurate information and effective solutions to customer inquiriesResolve customer complaints with professionalism and empathyMaintain detailed records of customer interactionsMeet and exceed performance KPIs such as quality, productivity, and customer satisfactionRequirementsExcellent communication skills (verbal & written)Customer-focused mindset with a positive attitudeAbility to multitask and work under pressureBasic computer proficiencyPrevious customer service experience is a plusFluency in English or French or German is a must! B2/C!Flexibility with the rotational shifts and days off is requiredWhy Join iQor?Competitive salary!Structured training and continuous development programsCareer growth opportunities within a global organizationSupportive and inclusive work environmentTransportation allowancePaid trainingSocial & medical insurance