Customer Service Reprsentative (Fluent English Speaker)

Company DescriptionFlairsTech is a global Managed Services Provider (MSP), built on foundations of innovation, talent, and excellence. With over 1,000 professionals in five offices, the company supports more than 100 partners worldwide with services spanning software development, digital solutions, business operations, customer experience, and support. Trusted by clients across North America, Europe, the Middle East, and Africa, FlairsTech integrates seamlessly with companies to enhance processes and productivity. A key factor in FlairsTech's success has been its commitment to fostering meaningful partnerships and investing in its talented team. Role DescriptionThis is a full-time, on-site role for a Customer Service Representative at our location in Qesm El Maadi. The Customer Service Representative will be responsible for managing inbound and outbound customer interactions, resolving inquiries, addressing complaints, and ensuring customer satisfaction. They will also provide accurate and timely information about products and services, maintain customer records, and collaborate with other teams to deliver a seamless customer experience. QualificationsProficiency in English, including excellent verbal and written communication skillsStrong interpersonal skills, active listening, and the ability to empathize with customersProblem-solving skills and the ability to manage and resolve conflicts effectivelyBasic computer skills, including proficiency with customer service software and Microsoft Office productsAttention to detail and organizational skills to ensure accurate data entry and documentationAbility to work effectively in a dynamic, fast-paced environmentPrior experience in customer service or call center roles is a plusFlexibility to work varied shifts, including weekends or holidays, as needed