Company DescriptionAt Sutherland, we are a leading global business and digital transformation partner with expertise in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. Our services span various industries including Healthcare, Insurance, Banking & Financial Services, Communications, Media & Entertainment, Technology, Travel & Hospitality, Logistics, Retail, Energy & Utilities. We are committed to driving digital transformation and providing unique value propositions through market-leading technology and business process excellence, with over 200 unique inventions under several patents across critical technologies.Job DescriptionThis is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction, managing customer accounts, providing excellent customer service, and effective communication.QualificationsCustomer Service, sales and retention skillsProficiency in English B2 -C1Grads and Dropouts onlyFlexibility with night and overnight shiftsFlexibility with Rotational shiftsPrevious experience in a similar role is a plusSales or Retention experienceAdditional InformationBenefitsCompetitive Salary + Achievable KPIS/Allowances/Incentives1.1k night and overnight allowanceTransportation is provided both ways (Door to Door for ladies)Social and medical insurance is providedFirst 3 months are Fully GrantedHealthiest work environment (Great place to work certified)Commission scheme
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.