We’re Hiring – Customer Service Specialist (E-commerce Company) Full-timeSalary & Benefits:8,000 EGP + KpisCompany Description ecomblacker is an education platform specializing in the dropshipping field, supporting individuals and businesses who want to build and grow online stores. The company focuses on practical, up-to-date training and tools that help learners understand e-commerce operations, marketing, and fulfillment. Team members work closely with learners to clarify concepts, solve problems, and guide them through real-world scenarios. ecomblacker values clear communication, responsive support, and a learner-first mindset. The environment is collaborative, growth-oriented, and focused on delivering a high-quality educational experience.Qualifications* Strong customer-facing abilities, including Customer Service and Customer Support skills, with a focus on problem-solving and empathy.* Experience driving positive Customer Satisfaction and enhancing Customer Experience in a service-oriented environment.* Professional phone etiquette and excellent written and verbal communication skills in English.* Ability to manage multiple inquiries simultaneously, prioritize tasks, and maintain accuracy under pressure.* Familiarity with e-commerce operations and order fulfillment processes.* Experience tracking shipments, monitoring delivery status, and proactively resolving logistics-related issues.* Ability to communicate effectively with suppliers, shipping carriers, and fulfillment partners to ensure smooth order processing.* Strong attention to detail when handling order tracking, inventory updates, shipping delays, and customer inquiries.* Proficiency in using tracking platforms, spreadsheets, and customer support tools.📍 Location: New Cairo, First Settlement (On-site)📧 Send your CV + Portfolio: jobs@ecomblacker.com