Job Overview :We are seeking a dedicated and professional Customer Service Specialist to join our team. The ideal candidate will be responsible for maintaining strong relationships with customers, ensuring a smooth customer journey, and handling all communication and support-related tasks with efficiency and professionalism.Key Responsibilities :* Conduct daily confirmation calls for new orders to ensure accuracy and completeness.* Perform follow-up calls with customers after delivery to ensure satisfaction and collect feedback.* Handle VIP customers with priority, professionalism, and personalized service.* Receive and manage customer complaints and inquiries across all communication channels.* Resolve customer issues promptly and coordinate with internal teams when required.* Track and update the status of customer cases until full resolution is achieved.* Prepare daily and weekly reports on customer feedback, complaints, and recurring issues.* Maintain accurate records of customer interactions, cases, and resolutions.* Provide insights and suggestions to improve customer experience and retention.* Collaborate with sales, operations, and logistics teams to ensure smooth order fulfillment.* Ensure a high level of customer satisfaction through clear communication and proactive support.Requirements :* Previous experience in customer service or call center roles is preferred.* Strong communication and problem-solving skills.* Ability to handle difficult situations and customers professionally.* Excellent organizational skills and attention to detail.* Ability to prepare structured reports and maintain accurate records.* Comfortable using CRM systems, spreadsheets, and communication tools.* Professional tone, positive attitude, and customer-focused mindset.* Ability to work under pressure and manage multiple cases simultaneously