Company DescriptionSutherland is a global leader in Artificial Intelligence, Automation, Cloud Engineering, and Advanced Analytics. We partner with world-class brands to deliver exceptional customer experiences and business process excellence. Powered by our foundation in Digital Engineering, we drive innovation, enable scalable transformation, and help businesses thrive in a rapidly changing market. Learn more at www.sutherlandglobal.com.Role DescriptionWe are seeking an English Customer Support to join our team in Cairo. This is a full-time, on-site role where you will be responsible for assisting customers, answering inquiries, and ensuring an excellent service experience. As a Customer Support Associate, you will interact with customers through various channels, resolve issues effectively, and uphold Sutherland’s high standards of service delivery.QualificationsStrong customer support and customer service skillsExcellent communication and interpersonal abilitiesProblem-solving mindset with attention to detailAbility to work on-site in CairoPrevious experience in a customer service or support role is an advantageEnglish level B2–C1Graduates & dropoutsFlexible with night/rotational shiftsWe Offer: • Attractive salary • Fully paid training • Medical & social insurance • Free transportation 24/7 • Night shift allowance • Fast career growth opportunities
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.