Customer Service Specialist

Customer Service EngineerJob Responsibilities:Responsible for installation of UIH diagnostic imaging equipment within a designated product range at the customer site;Work closely with Customer Care Center (regional and headquarter level) to carry out troubleshooting, maintenance, and updates of designated product modalities under supervision;Attend service training courses and work toward completion of UIH Professional Certificate to build competence in providing technical assistance and support to our customers;Escalate at appropriate situations when customer satisfaction is compromised and ensure contractual obligations are met.Other tasks assigned by supervisors.Qualification Requirements:Technical associate’s degree or above;Familiar with the principle and structure of diagnostic imaging equipment (DR/CT/ MR/PET, etc.). Good IT, Microsoft Office and Networking Infrastructure skills;Have the ability to find and troubleshoot faults in the field;Strong communication and coordination skills, good customer-oriented service manner, excellent team cooperation spirit;A flexible approach to work, travel and unsociable hours; Valid driving license and good driving record. Key Competences:System installationSystem configuration and debuggingTroubleshootingReplacement of spare partsOn-site training