Customer Service Supervisor

Key Responsibilities: Handle complex or escalated customer complaints Ensure timely and effective resolution of customer inquiries and complaints Analyze customer feedback and service data to identify trends Develop and implement strategies to improve service quality Collaborate with other departments (e.g., sales, logistics, IT) to streamline customer service processes Document customer interactions, feedback, and resolutions accuratelyCompile and present monthly reports on customer complaints, highlighting key trends, root causes, and recommended actions to improve customer satisfaction and service qualityRequirementsBachelor's degree in any relevant field from a reputable companyVery good command of written and spoken English is a mustfrom 5 to 7 years of experience of call center and a customer service service is requiredStrong problem solving and stakeholders management skillsExperience in retail or e-commerce in FMCGs is preferrableAbility to create a maintain high customer satisfaction levelsDokki or nearby residentsBenefitsEmployee social and medical insuranceSIM card providedAnnual bonus upon KPIs