Customer Success Manager

About Us51Talk is a leading global online English education platform that connects teachers and students worldwide through engaging one-on-one lessons.We’re driven by our mission to make quality education accessible to every learner — and we’re looking for passionate people to grow with us.Join our dynamic Cairo team and be part of a fast-growing EdTech company that values innovation, teamwork, and professional growth.About the RoleWe’re looking for a Customer Success Manager who is passionate about driving student success and leading high-performing teams.You will oversee a team of Class Mentors to ensure strong student engagement and maximize business growth through course utilization and customer referrals.This is a performance-driven leadership role, and your success will be measured by your team’s engagement outcomes and KPI achievements.🌟 Key ResponsibilitiesLead, coach, and motivate a team of Class Mentors to achieve monthly KPIs in course completion, engagement, and referrals.Increase student activity and satisfaction by driving consistent class attendance and proactive learning engagement.Develop and execute strategies to generate new referral leads and improve conversion rates.Monitor performance data, analyze trends, and design action plans for continuous improvement.Collaborate with senior management to align operational goals with overall business objectives.Conduct regular coaching, performance reviews, and training sessions to enhance team capabilities.✅ What We’re Looking ForBachelor’s degree or above.At least 5 years of experience in Customer Success, Account Management, or Education-related roles, including 2+ year in a managerial position.Strong command of English and Arabic, both written and spoken.Proven track record of meeting or exceeding performance-based KPIs (e.g., engagement, course utilization, referrals).Excellent leadership, coaching, and interpersonal skills.Data-driven mindset, with strong analytical and problem-solving abilities.Highly adaptable and thrives in a fast-paced, evolving environment.