Customer Success Manager

Key Responsibilities:- Own and manage a portfolio of B2B clients (brokers, developers, agencies) from onboarding to renewal that will be managed by a team of account mangers. Lead structured onboarding and ensure fast time-to-value for new customers. Drive customer retention, contract renewals, and long-term account growth. Identify, pitch, and close upsell and cross-sell opportunities (higher packages, premium leads, data products, AI tools, co-branding solutions). Monitor customer performance and ROI in terms of Lead volume & quality, CPL & conversion trends, Product usage & engagement. Conduct regular business reviews with clients and senior stakeholders. Act as a strategic advisor to clients, aligning Aqarmap’s solutions with their growth objectives. Increase product adoption and ensure customers are fully utilizing available features. Proactively manage risks and prevent churn before contract end. Collect structured customer feedback and share insights with Product, Sales, Marketing, and Management. Collaborate closely with Sales on expansion and renewal opportunities. Maintain accurate CRM records, forecasts, and account plans. Represent the voice of the customer inside the organization.Requirements:- 3–6+ years of experience in B2B Customer Success, Account Management, or Client Services. Proven track record in retention, renewals, and revenue expansion. Experience in subscription, SaaS, marketplace, media, or digital platforms. Strong commercial mindset with negotiation and closing skills. Data-driven and comfortable analyzing performance metrics and ROI. Excellent communication, presentation, and relationship-management skills. Ability to manage senior stakeholders and decision-makers. Highly organized, proactive, and solution-oriented. Comfortable working in a fast-paced, growth environment. Experience in real estate, proptech, or B2B marketplaces is a strong advantage.