Location: Egypt (remote)Working hours: approximately 2:00 PM to 10:00 PM Cairo/SAST time to align with our US customersType: Full-timeCompensation: Paid in USD + equityAbout SpoknSpokn is a video creation software that helps companies replace boring emails with short, authentic videos to train employees and keep them up to date. Think TikTok-style video, built for enterprises. We’re a fast-growing, early-stage US startup and our customers include some of the world’s most recognizable enterprises like Google, Amazon, Marriott, Siemens, Hyatt and Sodexo. We’re building a product that’s changing how companies communicate and learn, and some of the world’s top VCs invest in our vision, including Y Combinator, NEA, and Reach Capital. Customer Success is central to how we grow. This role is not a support function; it’s a core part of the business working directly with the founders. How this role worksSpokn is an early-stage, founder-led company with a lean team that values ownership, thoughtful execution, and attention to detail. Roles like this are rare, and we take hiring seriously.Customer Success sits at the center of the business. In this role, you’ll work closely with:Customers in HR, Internal Communications, and Learning & Development who are typically non-technical and highly relationship-drivenAn Egypt-based engineering team, translating customer needs into clear, actionable product inputSpokn’s cofounder on customer strategy, prioritization, and problem-solvingSpokn’s software is purposefully intuitive and simple, so Customer Success goes far beyond explaining features or handling tickets. The work is consultative and creative. You’ll help customers figure out how to use short-form video effectively to solve real problems, from onboarding and training to leadership communication and frontline engagement. You’ll encourage customers to create more videos, and show them how to do so effectively with Spokn. You’ll be trusted with real ownership across the customer lifecycle from onboarding to renewals, and you’ll be expected to take initiative, ask good questions, follow through on details, and proactively help customers succeed.What you'll doSupport customer onboarding from kickoff through launch, including on live video calls with customersIdentify opportunities for customers to create more videos on Spokn, and persuade/support them to follow throughManage day-to-day customer health and engagement across a portfolio of accountsIntroduce new features and product updates to customers and support ongoing adoptionCreate and maintain customer-facing resources like product explainers, customer newsletters and activation campaigns, and one-pagersCollect, organize, and translate customer feedback into clear input for product and engineeringDrive project management for customer deployments, ensuring stakeholders meet timelines and commitments.Support improvements to Customer Success processes as the company scalesWhat we're looking forMust-have qualities for a candidate:Prior experience in Customer Success, Account Management, Consulting, or a client-facing roleExecutes reliably and follows through without remindersIs highly organized and detail-orientedComfortable navigating large, complex organizations and speaking with senior stakeholders.Communicates clearly with a wide range of people, from non-technical customers to engineersIs comfortable working US East Coast hours from a remote locationIs patient and empathetic with customers at different stages of adoptionCan prioritize what’s important over what’s simply urgentOperates well in a low-structure, fast-moving startup environmentStrong pluses:Familiarity with Change Management, HR, Learning/Training, or Internal CommunicationsExperience with US culture and/or experience working with US or international customersExperience creating customer- or prospect-facing contentExperience with HubSpot, Canva and AsanaWhy this roleThis is not a narrow or overly scripted Customer Success role. You’ll have real ownership, direct exposure to founders and customers, and the chance to help companies adopt a new, more human way of communicating at work.Roles like this are rare. If you’re excited by responsibility, visibility, and impact at a YC-backed company serving the US market, this role offers meaningful growth.What we offerA chance to join a fast-growing, YC-backed US startup with world-class customersPayment in USDEquity in the companyHealth insuranceHigh ownership and direct exposure to founders and customersA role that will grow with you as the company scalesFor Egypt-based candidates: Fridays are no-call days, with flexibility to focus on deep work on Fridays or SundaysTo apply, please send your résumé and cover letter to careers@getspokn.com