Company DescriptionEgyCham, founded in April 2010, is a leading HR Consultancy and Business Hub offering services across three main areas: consultancy, training, and recruitment. With a portfolio that spans more than 300 companies in various industries and over 700 companies utilizing its training and recruitment services, EgyCham has solidified its reputation as a trusted partner. With offices in Cairo, Dubai, and Riyadh, the organization operates on a global scale. EgyCham is ISO certified in all three business scopes and is accredited by prominent international entities, including the Society of Human Resource Management (SHRM).Role DescriptionHandle customer inquiries and follow up professionally through calls, emails, and WhatsApp.Handle administrative documentation filing and archiving processes.Coordinate office operations including meeting room arrangements office supplies and administrative support activities.Track customer feedback complaints and recurring operational issues then escalate critical matters to management.Ensure professional handling of confidential business information documents and communications.Maintain strong professional relationships with clients and ensure a positive customer experience throughout all interactions.Follow up with internal departments to ensure timely execution of requests tasks and client requirements.Qualifications:Bachelor’s degree in Business Administration Commerce Human Resources or any relevant field.From 1 to 3 years of experience in Customer Service Administration Coordination or Operations roles.High ability to manage customer complaints follow ups and difficult situations professionally.Professional experience in handling emails calendars meetings and administrative coordination.Previous experience in HR Consultancy Recruitment or service-based companies is highly preferred.Strong professional communication and client handling skills.Excellent organizational time management and multitasking abilities.