Company DescriptionSutherland is an AI-led digital transformation company focused on delivering measurable business outcomes. By designing, running, and automating operations, Sutherland ensures its AI solutions are operational and continually improving. With a client-centered approach, the company drives innovation and transformation across industries. Sutherland is committed to creating exceptional customer experiences through intelligent, automated services.Role DescriptionThis is a full-time, on-site role for a Customer Service Representative based in Cairo, Egypt. The primary responsibilities include assisting customers with inquiries, resolving issues promptly, providing exceptional customer support, and ensuring positive customer experiences. The representative will actively collaborate with clients to address concerns and exhibit strong communication while upholding Sutherland's commitment to service excellence.Qualifications- Proficiency in the English language (B2 - C1).- Flexibility with night/overnight/rotational shifts.- Ability to adapt to a fast-paced environment and maintain a customer-focused approach.Benefits - Very competitive salary - KPIs granted for first three months - Overnight allowance provided- Social and medical insurance provided - Transportation provided - Training fully paid
Sutherland is an experience-led digital transformation company that delivers exceptionally engineered customer and employee experiences using human-centered design, AI, and automation.
What you should know
Global Professional Network: Employs over 60,000 professionals across 144 locations worldwide
High Transaction Volume: Processes more than 43 million transactions every month for global brands
61 Global Hubs: Operates 61 delivery centers spanning 19 countries to provide design-led business process transformation
How they work
One Sutherland — A team of global professionals — operationally effective, culturally meshed, and committed to clients and to one another.