As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development.What You Will DoManage customer issues and resolution on a day-to-day basis in GCC through calls, chats or emails as assignedOffer exceptional Customer Experience in every interaction, both with the customers and the car-dealers but also with your Invygo teammates internallyHandle many requests & solve complaints with ease and confidenceAchieve Individual & Team KPI: SVL, CSAT, Chat bot performance and other contact handling metricsParticipate in developing new processes to gain efficiency & develop new products to enhance customer experience working cross-functional: partner with engineering & data team, build relationships with the car-dealers, support marketing with feedback loop initiatives, etcRequirementsWork experience in Customer Service or Customer Experience industryFluent English is a mustFlexibility to work from officeYou have great Computer, Office and Google suite skills or experience with other similar platformsYou possess excellent troubleshooting and multi-tasking skillsYou are extremely organized and able to structure your day to achieve your targetsWhat We LikeYou are passionate about helping people and have outstanding communication skillsYou are comfortable working in a startup environmentYou are committed to drive continuous Customer Satisfaction improvementYou have great attention to detail at a high speedYou show a positive & can-do attitude, taking ownership of ongoing issues, including those that haven't necessarily been assigned to you, going the extra mile for the customer and eager to solve the root cause rather than taking the easy way outYou are a great team player and appreciate to work both individually and as a team