Trust Engineering Company · Alexandria, Egypt · Posted 2026-05-06
Company Description Trust Engineering Company, established in 1994, has over 30 years of experience addressing the maintenance needs of diverse industries in Egypt. As a distributor for Magna Industrial Co. Limited's divisions, Magna and Omega, we provide innovative and scientifically advanced solutions tailored to solve our customers' challenges. Our skilled representatives analyze on-site issues, propose cost-efficient solutions, and deliver demonstrations of our products while ensuring exceptional after-sales support. With a commitment to reliability, we offer product guarantees, free technical assistance, and consultation services to maximize client satisfaction. Role Description This is a full-time, on-site role based in Alexandria, Egypt, for a Customer Support Specialist. The role involves providing comprehensive customer support, ensuring customer satisfaction, offering technical assistance, and resolving customer queries effectively. The role also requires analyzing customer needs, fostering strong interpersonal relationships, and addressing any concerns or issues related to technical products and services. Qualifications Customer Support and Customer Satisfaction skills to address inquiries and engage effectively with clients.Strong Interpersonal Skills to build and maintain positive relationships with customers and the team.Technical Support expertise to troubleshoot and resolve technical issues efficiently.Analytical Skills to evaluate customer problems, propose practical solutions, and document information accurately.Fluency in both Arabic and English, with excellent verbal and written communication skills.Previous experience in customer service or technical support roles is a plus.Bachelor's degree in a related field or equivalent professional experience is preferred.