About UsTasaheel is one of Egypt’s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast, reliable, and transparent financing options that enable entrepreneurs—particularly women and youth—to grow their businesses, improve their livelihoods, and contribute to sustainable local development.With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.OverviewDigital Finance Team Lead is responsible for8-10 members, whose responsibilities are reaching out target segments by phone, offering and selling (professionally) our lending products and services, with ultimate focus on speed of response to client’s inquiry, complaint and request in a way that makes our client satisfied and loyal. And mentoring and equipping them to reach their optimal performance. Being successful team Lead should reflect on the ability/skills to keep your team spirit up, handle internal staff issues, keep turnover at lowest levels, and have the skill to get the best out of your team members. Above all, you are capable of hitting your targets sustainably, with excellent quality of application accuracy and installments collection.What You´ll Do Main roles are related to equipping fresh grades, seniorswith needed knowledge and skills to perform their job professionally Provide mentorship, guidance and instructions to show themthe way to perform well, have the passion to move to next level Ensure using official channels to contact clients, and sharingexact info, with no violations Achieve Team Target through others; means trustmembers, be available to support, delegate tasks to seniors Close follow-up to ensure timely payments of installments, update client with all relevant information to their loans, rights, dues, interest rate, installment amount etc. Initiate Daily Phone Calls (Samples) to ensure quality of sales skills, efficiency and attitude. Conduct fair assessment based on clear and precise skills, knowledge and capabilities needed for the job. Conduct monthly presentation to share team progress, gaps,performance, turnover, as well share thoughts, challenges and ideas that might make process easier, clients satisfied and more loyal, employees get heard,contribute to decision making Perform other duties as assigned or required by direct manager. Responsible for solving problems in duty and immediately report to direct manager about the problems for solutions. To comply with the rules and regulations. Good customer service with highly respect.Required Skills And Qualifications Bachelor’s degree in a relevant field; economics / accounting / banking / financ Self-discipline, People – Oriented / or at least balanced task/people orientation Very good computer aptitude and proficiency with Microsoft Office, with especially strong Excel skills and PPT Team Player and problem-solving skills. Strong organizational skills and attention to details Ability to prioritize multiple tasks based on a dynamic workload. Experience in FMCG /Tele-sales / microfinance (3 years +)