Role Specification (Technical / Professional Expertise) Essential Six Sigma Black/Green Belt Trained/Certified Strong expertise in BPMS deployments Experience of managing projects for customer operations business using lean, six sigma, AGILE, PMP methodology Systemic problem solver adept at implementing solutions to solve root cause of problems Ability to work independently and to establish priorities Strong ability to raise and/or resolve issues Excellent analytical skills Excellent interpersonal skills Sets expectations, tracks and communicates results Creative and change-oriented Adaptability and flexibility Detailed knowledge of HR process and systems Exceptional verbal and written communication skills Desired• Experience in deploying AGILE, PMP projects• Past Experience of leading Continuous Improvement projects for telecom industry• Experience with survey management, forms, processes & analysis• Financial literacy of approaches such as activity based costing, labour variance, dashboards etc.• Familiar with quality and business excellence tools and approaches such as Six Sigma, TQM, Lean, 5S, TOC etc. #_VOIS
Vodafone Group is a leading European and African telecommunications company connecting people, businesses, and societies across mobile, fixed, and IoT services.
What you should know
300M+ Customers: Vodafone serves 300+ million customers globally.
Egypt Leader: Vodafone Egypt is one of the country's largest telecom operators.
Founded 1984: Vodafone was founded in 1984 and has grown into a global connectivity leader.
How they work
Customer focus — Deliver reliable and high-quality connectivity experiences.
Innovation — Continuously evolve through technology and digital transformation.