Rixos Hotels · South Sinai, Egypt · Posted 2026-06-25
Company DescriptionEstablished in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.Job DescriptionDevelop and implement regional guest relations and CRM strategies across all hotels in Rixos & All Inclusive Collection in EgyptEnsure delivery of exceptional guest experience at every stage of the guest journeyOversee VIP guest handling, personalized services, and special guest requestsManage and improve guest complaint handling and service recovery processesMonitor guest satisfaction scores (e.g., surveys, online reviews) and implement improvementsLead CRM system implementation and ensure effective use of guest data across propertiesDevelop guest loyalty programs and personalized engagement strategiesEnsure consistency of guest service standards across all hotel propertiesTrain and develop guest relations teams to deliver luxury service excellenceAnalyze guest feedback trends and implement operational improvementsCollaborate with Operations, Sales, Marketing, and Revenue teams to enhance guest experienceManage reputation management across online platforms and review channelsDevelop standard operating procedures for guest relations and CRM activitiesEnsure accurate guest profiling and data management for personalized service deliveryLead initiatives to improve guest retention and repeat visitation ratesSupport pre-opening projects to establish guest experience frameworks and systemsCoordinate special events, VIP arrivals, and high-profile guest staysEnsure service recovery excellence in critical guest situationsReport guest satisfaction performance, CRM insights, and improvement actions to VP of OperationsContinuously innovate guest experience strategies to enhance brand loyalty and emotional connection with guestsQualifications8–15+ years of experience in guest relations, hospitality operations, or CRM managementMinimum 5 years in a senior regional or multi-property guest experience leadership roleStrong experience in luxury hotels or all-inclusive resort operationsProven expertise in CRM systems, guest loyalty programs, and customer experience strategiesStrong understanding of service recovery, complaint management, and guest satisfaction metricsExcellent leadership, communication, and interpersonal skillsStrong analytical skills for interpreting guest feedback and experience dataFluency in English; and ideally other languages
Rixos Hotels is a luxury hotel chain that offers an "All-Inclusive, All-Exclusive" experience, blending Turkish heritage with modern hospitality across its global resorts. The brand focuses on immersive guest experiences, featuring gourmet dining, professional wellness, and dedicated family entertainment.
What you should know
Global Luxury Portfolio: Operates a global portfolio of 50 luxury hotels comprising over 20,000 rooms across Turkey, Europe, and the Middle East
Forests Saved!: Committed to generating 100% of its electricity from renewable sources to prevent the cutting of over 10 million trees over 25 years
10,000+ Team Members: Employs more than 10,000 staff members to deliver its signature All-Inclusive All-Exclusive guest experience rooted in Turkish hospitality