Drop Calling Officer.Egypt-SMEs-NeoBiz.Retail Banking

- Contact customers who did not complete account opening, loan application, onboarding, or other digital journeys.- Identify reasons for drop-off and record customer feedback for process improvement.- Guide customers through the remaining steps, providing accurate information and addressing any challenges.- Promote the bank’s (or company’s) products, services, and digital channels as appropriate.- Ensure all calls are handled professionally, in line with service quality standards and compliance guidelines.- Maintain detailed records of interactions, outcomes, and follow-up actions in the CRM system.- Escalate technical or process-related issues to relevant teams to prevent repeated drop-offs.- Contribute insights and recommendations to improve customer journeys and reduce abandonment rates.- Achieve daily/weekly/monthly targets for contact rate, reconversion rate, and customer satisfaction.- Achieve assigned Number of successful customer reconversions.- Manage assigned Percentage reduction in drop-offs.- Responsible for achieving Call quality and compliance adherence.- Achieve assigned Customer satisfaction scores (post-call surveys if applicable).- Ensure assigned Timeliness and accuracy of reporting and documentation and adhered