E-Commerce Operations Specialist | FMCG

Online Store Development Operations (SDO)🧭 Role OverviewThe Online SDO is responsible for owning P&G Egypt’s digital shelf excellence across e-commerce platforms. The role ensures strong execution of content, availability, pricing, and search performance.Reports to: E-Commerce LeaderWorks with: Commercial, brand teams, and customer ops teamsScope: 6 key e-commerce customers (quick commerce + online grocery)🏗️ Core Responsibilities (3 Pillars)1) TRACK – Performance Monitoring (CARSx)Conduct bi-weekly audits using CARSx framework:Content: titles, descriptions, images, SEOAvailability/Assortment: SKU coverage, stock rate (≥95%)Ratings & ReviewsSearch: keyword rankings, visibilityPricing: accuracy, competitivenessDeliver:Bi-weekly scorecard (within 48 hours)Monthly performance summaryCompetitive and pricing insights2) FIX – Customer Engagement & Issue ResolutionEngage directly with customer ops teams to close gaps:Fix content issues (titles, images, attributes)Resolve missing or delisted SKUsImprove search ranking and visibilityAddress stock issues and replenishmentCorrect pricing discrepanciesMaintain:Issue tracker with timelines≥90% issue closure within 14 daysWeekly customer follow-ups3) BUILD – Brand Store & Content ManagementManage and optimize:Product listings (titles, images, descriptions)Brand store pages (e.g., Carrefour)Ensure:100% SKU content optimizationPromotional assets updated per calendarLead:New product onboarding (within 3 weeks)Campaign and promotional execution🛒 Customer CoverageBreadfastTalabat MartRabbitCarrefour OnlineSeoudi OnlineSpinneys Online📊 Key KPIs / Success MetricsCARSx score ≥ 85%Availability ≥ 95%Content compliance = 100%Issue closure ≥ 90% within cycleNew launches live within 3 weeks100% promo execution accuracy👤 Candidate Profile🔑 Core CompetenciesE-commerce operations knowledgeContent writing & SEO understandingStrong analytical skills (Excel / Power BI)Stakeholder & customer managementProject/issue tracking mindsetRetail execution understanding (digital shelf = physical shelf)📌 Experience Requirements1–3 years in:E-commerce operations / retail / trade marketingExperience with:Platforms like Breadfast, Talabat, Carrefour, etc.Tools:Excel / Google Sheets / Power BILanguages:Arabic & English (mandatory)Traits:Detail-orientedSelf-drivenStrong communication🔗 Key InterfacesE-Commerce LeaderBrand & Commercial teamsCustomer account managers & ops teamsSearch & merchandising teamsModern trade (for omni-channel alignment)