E-Payment Production Switch Officer

E-Payment Production Switch OfficerJob Responsibilities: Switch Operations Management Monitor and support the daily operations of the e-payment switch to ensure stability and availability.Assist in managing transaction flows, including authorization, routing, clearing, and settlement processes.Analyses switch performance metrics and provide recommendations to enhance service reliability.Configure transaction rules, routing parameters, and processing limits as per business requirements.Support and Incident Management Respond to and resolve technical issues related to the e-payment switch promptly and conduct root cause analysis for incidents and implement preventive solutions.System Enhancements and Integrations Collaborate with technical and business teams to implement new features, test and validate updates, customizations, and configurations for smooth deployment.Ensure the payment switch adheres to regulatory standards (e.g., PCI DSS, EMV, PSD2).Vendor and Network Coordination: Liaise with vendors and network providers to address system-related issues.Documentation and Reporting: Maintain comprehensive records of system configurations, workflows, and proceduresQualifications: Bachelor’s degree in Business Administration, accounting, Information Technology, Computer Science, or a related field.Strong knowledge of e-payment switch systems and transaction protocols (e.g., ISO 8583, ISO 20022).Experience with payment networks (e.g., Visa, Mastercard) and switch operations is an advantage.Familiarity with APIs, middleware, and integration technologies.Basic understanding of compliance and security standards (e.g., PCI DSS, EMV).Excellent problem-solving, communication, and organizational skills.