Employee Services Supervisor

Job Purpose JOB DESCRIPTION To support on all activities that come under the Employee Services portfolio including medical and life benefits support. To manage and optimize the company’s medical insurance operations across all operating entities, acting as the primary focal point between employees, insurance providers, and brokers. The job holder will also handle the Employee Services including non-payroll letters for employees.Key Responsibilities Medical Insurance Operations Manages end-to-end medical insurance lifecycle including enrolment, renewals, upgrades, and disenrollment. Ensures accurate and timely submission of employee data to insurance providers and brokers. Maintains and regularly updates the employee insurance census database. Reviews, verifies medical insurance invoices to ensure accuracy and compliance prior to Finance processing. Ensures compliance with company policies and insurance agreements. Employee Support & Case Management Acts as the main point of contact for employees regarding medical insurance queries. Provides clear guidance on coverage, claims, approvals, and network providers. Handles and escalates complex and critical medical cases with providers and brokers. Ensures timely resolution of employee issues and maintain high service satisfaction levels. Medical Approvals & System Management Facilitates and follows up on medical approvals through designated platforms. Tracks and monitors pending approvals and claims to ensure timely closure. Supports employees in using insurance portals and mobile applications effectively. Stakeholder & Vendor Management Liaises with insurance companies, brokers, and healthcare providers on a daily basis. Builds strong working relationships to ensure priority handling and service quality. Conducts regular meetings with providers to review service performance and issues. Reporting & Data Analysis Extracts and analyses data related to: Enrolments and census Claims and approvals Medical consumption trends Prepares monthly and quarterly reports with insights and recommendations. Conducts quarterly medical consumption analysis, highlighting trends, risks, and cost drivers. Provides data-driven recommendations to support cost optimization and policy improvements. Employee Awareness & Engagement Supports P&O team on inquiries from Employees as well as new joiners on medical insurance usage. Organizes awareness sessions covering: Claims process Mobile applications Chronic medication approvals Leads medical campaigns (e.g., health check-ups, awareness days) in coordination with providers. Employee Services Support rig operations employees in providing them with all non-salary related letters including but not limited to experience certificates, salary certificates, visa/embassy related letters. Manage documentation of the letters using Oracle Fusion cloud or Laserfiche systems Qualifications & Experience Bachelor’s degree in business administration, HR, or related field. 5–7 years of experience in medical insurance or employee benefits administration. Experience working with insurance providers, brokers, or TPAs (e.g., Medright) is a must. Experience in Shared Services or multi-entity environments is a strong advantage. Competencies Strong stakeholder management and communication skills. Solid analytical and reporting capabilities. High level of attention to detail and accuracy. Ability to manage sensitive and confidential information. Strong problem-solving and case management skills. Customer-oriented mindset with focus on employee experience. Good command of English and Arabic. KPIs (Suggested) SLA adherence for approvals and case resolution Employee satisfaction score (insurance services) Claims processing turnaround time Accuracy of enrolment data (error rate %) Quarterly cost variance vs. budget Reduction in escalated cases Our Company ABOUT US Delivering world-class drilling servicesHeadquartered in Al Khobar of Saudi Arabia, ADES owns and operates an elite portfolio of offshore and onshore rigs across the Middle East and Asia. We pride ourselves on providing safe, client-centric services through our world-class operational excellence programs and highly trained workforce. Our resilient business model and efficient cost structure have very well served our growth journey from humble beginnings as a single-string operation two decades ago, to the current industry-leading position as the world’s largest offshore drilling service provider.Our CultureCommitted to taking care of our peopleWe take care of our people, and in turn, our people take care of our valuable clients. At ADES, you are not a number in a list; you are the one who makes a difference each and every day.Why ADES?Together towards tomorrowAt ADES, we provide industry-leading service to our customers and a people-first approach to our team members. Together, we can help drive a successful tomorrow in all that we do.