English Client Success Specialist - 6th of October

About the Job:About the Role:We are seeking a dedicated and proactive English Client Success Specialist to join our team in 6th of October City. This role focuses on building strong relationships with clients, ensuring their satisfaction, and supporting them in achieving their goals through effective communication and problem-solving.Key Responsibilities:Follow up with clients regularly to ensure satisfactionMaintain strong and professional relationships with clientsConduct quality calls to ensure service standards are metHandle client complaints and solve conflicts professionallyCoordinate with internal teams to resolve client issuesFollow up with clients regarding pending paymentsEnsure all client requests are handled on timeKeep records of client communication and feedbackReport client concerns to management when neededRequirementsPrevious experience in Customer Service / Client Relations / Account Management preferredFluent English speaker (spoken and written)Strong communication skillsProblem solving skills and attention to detailsAbility to handle difficult situations professionallyAbility to follow up and track tasks accurately Working ConditionsWorking Hours: 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM, including one hour breakDays Off: Saturday & SundayWork Location: Sheikh Zayed, CairoBenefitsCompensation & Benefits:Competitive salary based on experienceMedical insurance coverageCompany-provided mobile phone and SIM card, and Laptop Opportunity to work with expanding FMCG brands across regional marketsDynamic and performance-driven work environment