ETISAL International Group · Cairo, Egypt · Posted 2026-08-09
About the RoleWe are looking for a motivated Back Office Agent to join an international account, providing high-quality support in a professional and structured environment.This role involves handling investor communications, document verification, and administrative coordination. The primary communication channels are chat and email, with occasional outbound calls when needed. The workflow is organized, supportive, and focused on accuracy and efficiency.---Key Responsibilities· Manage communications through chat, email, and occasional outbound calls· Process and verify documents and requests· Coordinate with internal teams to ensure smooth operations· Maintain accurate records and follow up on pending tasks---Qualifications· Bachelor's degree· English B1+· Good computer proficiency· Ability to work collaboratively in a team environment---What We Offer· Net salary of 13,000 EGP· Paid training program· Rotational shifts· Professional and supportive work environment· Social and medical insurance coverage
Preparing for a Customer Service & Hospitality role
Public work matters more than titles: a GitHub or portfolio the hiring manager can click through in under a minute usually beats an extra bullet on your CV.
Name the exact stack in your CV so a keyword screener + a skim-reader both find it — languages, frameworks, cloud, databases.
For interviews: expect a technical screen (coding or system design) before the on-site loop. Practice explaining trade-offs out loud, not just writing correct code.
For English-only teams verify your written English is sharp — most Egypt-based tech scaleups run interview loops entirely in English.
ETISAL International is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with three contact-center facilities in Cairo, 2,200 seats and ~1,800 employees.
What you should know
Global Workforce Presence: Employs 4,200 professional staff across global delivery centers in Egypt, Saudi Arabia, and India
Global Powerhouse: Operates a total capacity of 3,500 expandable multi-media contact center seats to serve six continents
6 Language Support: Provides voice and non-voice outsourcing services in multiple languages including English, French, German, Spanish, Italian, and Arabic