Company Description Tabby is a leading financial technology company transforming how millions in the Middle East manage their finances. Partnering with over 50,000 global and local brands, including SHEIN, Amazon, IKEA, and Samsung, Tabby enables customers to enjoy flexible payment options online and in stores. Headquartered in Riyadh, the company serves Saudi Arabia, the UAE, and Kuwait. With a recent valuation of $4.5 billion, Tabby continues to drive innovation in the fintech space. Role Description This is a full-time, on-site role based in Cairo for an English Customer Support Agent. The role entails providing exceptional customer support to resolve queries and ensure a seamless experience for Tabby’s users. Key daily tasks include responding to customer inquiries, troubleshooting issues, maintaining service quality standards, and escalating critical cases when necessary. You will also collaborate across teams to provide feedback and ensure continuous improvement of Tabby’s customer experience. Qualifications Excellent English communication skills, both written and verbal, at a minimum B2-C1 levelCustomer service experience, including handling inquiries, resolving issues, and maintaining service standardsProficiency with technology tools, including CRM platforms, ticketing systems, or communication softwareStrong problem-solving skills and the ability to think critically under pressureAdaptability, teamwork, and a proactive attitude towards customer satisfactionFamiliarity with the financial technology sector is a plusBachelor’s degree or recent graduate in any fieldAbility to work on-site in Cairo and maintain flexible working hours, including shifts