Company DescriptionAt Alorica, we are committed to building lasting customer relationships by delivering exceptional customer experiences. As a full-service Customer Experience (CX) partner, we combine proven expertise, cutting-edge technology, and a passion for innovation to drive meaningful results for our clients. With a presence in 17 countries, a team of 100,000 professionals, and support for over 250 brands in 75+ languages, we take pride in our collaborative, bold, and customer-centric approach. Guided by our core values of integrity and authenticity, we aim to challenge conventions and deliver exceptional service worldwide. To join our dynamic team, explore opportunities at alorica.com/careers. Role DescriptionAs an English Customer Service Representative - Wave 1, you will handle customer inquiries and provide resolution and support via various communication channels. Your day-to-day duties will include addressing customer concerns, managing service requests, documenting interactions, and providing solutions to enhance the overall customer experience. This is a full-time, on-site role located in Sheikh Zayed City, where you will collaborate closely with your team in a dynamic and engaging work environment. QualificationsStrong Customer Service skills with the ability to address inquiries and resolve issues effectively.Excellent English Communication skills, both written and verbal, to provide clear and professional support.Experience in English Teaching or Training is a plus.Proficiency in Translation between English and other languages is a valuable asset.Ability to handle customer interactions with empathy, patience, and professionalism.Familiarity with using customer service software and tools is advantageous.