English Speaker B2

Company Description Teleperformance Global Services is an international leader providing exceptional customer experience management solutions. Headquartered in Kolkata, West Bengal, India, the company is committed to serving global brands and their customers through innovative, tailored services. With a reputation for excellence and a focus on digital transformation, Teleperformance aims to build long-lasting relationships between companies and their end-users. The organization prides itself on a diverse work culture and fostering professional growth for its team members. Role Description The English Speaker B2 role at Teleperformance Global Services is a full-time position based on-site in New Cairo. The role involves managing inbound and outbound communications in English, resolving customer queries promptly and professionally, and ensuring customer satisfaction at all times. The candidate will need to accurately log interactions, maintain service quality, and provide solutions tailored to customer needs. Collaboration with internal teams to troubleshoot and resolve issues efficiently is a vital aspect of this role. Qualifications Fluency in English at a B2 level or higher, with excellent verbal and written communication skillsCustomer service and problem-solving skills, with the ability to handle customer inquiries and deliver satisfactory solutionsBasic computer proficiency, including familiarity with standard office software and CRM toolsTime management and organizational skills to meet performance targets and deadlinesInterpersonal skills, teamwork capabilities, and an empathetic approach to customer concernsFlexibility to work various shifts as requiredPrevious experience in customer service or a related field is a plus