English Speakers C1 (up to 21K net)

Company Description At TP, formerly known as Teleperformance, we bring over 47 years of expertise in digital business services. As the world evolves in the era of AI, we proudly lead with a sharper, more modern, and empathetic approach to meet the needs of an ever-changing landscape. Driven to deliver intelligent and future-ready solutions, TP continues to set the standard in customer experience, transforming the way businesses connect with their customers globally. Join us in our forward-thinking mission to shape the future of business interactions. Role Description We are seeking English speakers with a C1 level to join TP in an on-site, full-time role located in Cairo, Egypt. In this role, you will handle customer inquiries, troubleshoot issues, and provide exceptional support through various communication channels. You will also be responsible for delivering a positive customer experience, maintaining professionalism, and adhering to company protocols. Collaboration with team members to enhance problem-solving and achieve customer satisfaction is critical. Qualifications Fluent English proficiency at a C1 level (spoken and written).Exceptional communication and interpersonal skills for delivering outstanding customer service.Problem-solving and troubleshooting abilities to address and resolve customer concerns.Time management and organizational skills to handle multiple tasks efficiently.Proficiency in using computers and basic software applications.Adaptability to work in a dynamic, fast-paced environment.Previous experience in customer service or similar roles is an advantage.High school diploma or equivalent; a bachelor's degree is a plus.