English Support Agents

Company DescriptionETISAL International Group is a leading Business Process Outsourcing (BPO) provider in the Middle and Far East, specializing in delivering innovative and customized solutions to meet the unique business needs of each client. With a customer-centric approach, ETISAL International leverages its global reach, cultural understanding, and industry best practices to help businesses focus on their core operations and better serve their customers. The company is committed to offering high-quality services that exceed client expectations, while valuing human capital and implementing cutting-edge technologies. ETISAL International prides itself on fostering transparency, flexibility, and integrity across its operations. Role DescriptionThis is an on-site, full-time role based in Cairo for a Support Agent. The Support Agent will handle inbound and outbound customer communications, provide accurate and efficient resolution for customer inquiries, and ensure customer satisfaction by addressing concerns promptly. The role involves documenting and escalating issues when necessary, adhering to company policies, and maintaining knowledge of company services, products, and processes to deliver excellent service. QualificationsCommunication and Customer Service Skills: Proficiency in verbal and written communication, active listening, and ability to handle customer interactions with professionalism and empathy.Problem-Solving and Conflict Resolution: Strong analytical thinking and a solution-oriented approach to address customer inquiries and challenges effectively.Technical Proficiency: Familiarity with using CRM software, call center systems, and basic computer skills to manage customer interactions and record-keeping.Time Management and Multitasking: Ability to manage multiple tasks, meet deadlines, and prioritize efficiently in a fast-paced environment.Adaptability and Cultural Understanding: Flexibility to work in a dynamic environment and ability to cater to customers from diverse cultural and professional backgroundsEnglish Level : B2/C1