Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled, multi-channel stations. The company supports key government and commercial clients in 10 languages through services such as inbound and outbound support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis. Xceed has a growing geographic footprint with sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia. The organization is consistently recognized by IAOP, INSIGHTS, and multiple global award bodies for excellence in outsourcing, customer experience, sustainability, impact sourcing, and diversity, equity, and inclusion. Xceed also holds several international certifications, reflecting its commitment to quality, security, business continuity, and a responsible work environment.Role Description This is a full-time, on-site Fluent English Travel Advisor role based in Cairo, Egypt. The Travel Advisor will assist customers with planning and booking travel arrangements, including flights, accommodations, transportation, and related services, primarily via phone, email, and chat. Responsibilities include understanding customer needs, proposing suitable travel options, providing accurate itinerary details, and handling changes, cancellations, and special requests. The role involves ensuring high levels of customer satisfaction, resolving issues promptly, and adhering to company policies and service-level agreements. The Travel Advisor will also update booking systems, maintain accurate records, follow established workflows, and collaborate with team leaders and colleagues to meet performance targets.QualificationsStrong customer-focused mindset with proven skills in Customer Service and Customer Satisfaction.Strong verbal and written Communication skills.Time management and problem-solving abilities.Fluency in English.Bachelor's degree is a mustBackground or interest in Travel Agency operations, including understanding of travel products, policies, and industry practices.