ETIC, Account Operations - Associate

Line of ServiceIndustry/SectorSpecialismManagement LevelAssociateJob Description & SummaryKey Responsibilities: Prepare audit support documentation based on predefined templates and formats. Follow structured instructions to complete audit support tasks accurately and consistently. Collate and organize supporting data and evidence for audit requests. Perform data gathering, validation and reconciliation activities to support audit procedures. Extract and compile information from ERP systems, reports and source documentation as required. Support the preparation of audit working papers in accordance with defined methodologies and quality standards. Conduct completeness and quality checks on documentation before submission to onshore audit teams. Identify missing information, documentation gaps and potential inconsistencies, escalating them as appropriate. Ensure outputs are complete, accurate and delivered in line with agreed timelines. Liaise with onshore teams to clarify requirements where needed. Track audit requests and assigned activities to ensure timely completion and delivery. Maintain documentation and audit trails in line with agreed processes. Update trackers and task status regularly to support progress monitoring. Support management of audit evidence repositories, ensuring documents are correctly classified and stored. Adhere to data privacy, confidentiality and information security requirements when handling client information. Participate in quality reviews and remediation activities to address identified issues. Support knowledge transfer and training activities for new team members where required. Contribute to continuous improvement initiatives by identifying opportunities to enhance efficiency, standardization and quality. Support reporting activities by providing status updates, metrics and completion information as requested. Maintain a clear understanding of assigned processes, controls and audit requirements to ensure consistent delivery. Skills & Experience: Strong attention to detail and ability to follow structured processes. Working knowledge of audit processes is preferred. Basic accounting knowledge or relevant experience is advantageous. Experience with SAP or similar ERP systems is preferred but not required. Comfortable working in a high-volume, process-driven environment. Good working knowledge of Excel and standard Microsoft Office tools. Suggested Experience: 2–5 years of experience in audit support, accounting, finance operations, shared services, data preparation, ERP support, or process-driven delivery roles. Fresh graduates with relevant accounting, finance, audit, or business background may also be considered where strong attention to detail is demonstrated. Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Legal Document Review, Managed Services, Optimism {+ 15 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsAvailable for Work Visa Sponsorship?Government Clearance Required?Job Posting End Date