Etisalat UAE-Customer Support Representative (English Account)

Etisalat Global Services is hiring English speakers to work as Customer Service Representatives (Etisalat UAE Project)Job description:Communicating with customers via Inbound Calls.Responding promptly to customer inquiries.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Ensure customer satisfaction and provide professional customer support. Work Location:Maadi (Transportation not provided)Qualifications:Bachelor's degree in a relevant field or equivalent work experienceExcellent communication skills in English (both verbal and written)Strong problem-solving skills and attention to detailAbility to multitask and work under pressureExperience with troubleshooting network, internet, and software issuesKnowledge of telecommunication products and services is preferredUnderstanding of customer service principles and practicesAbility to work independently or as a part of a team Job benefits:15% increase as cost of living allowance after 3 months of hiring up to 1000LE BonusSocial and Medical insurance providedFree VPN line (Business Plan worth 1000 EGP/Month)Fully paid training