Executive (Settlement & Reconciliation)

· Perform daily reconciliation of payment gateway transactions across multiple channels to ensure the completeness and accuracy of all financial records.· Investigate discrepancies in transaction reports, chargebacks, and refunds to prevent financial losses· Prepare daily, weekly, and monthly reconciliation and settlement reports to support management decision-making and provide clear visibility into payment gateway operations.· Liaise with external payment service providers to ensure smooth and timely settlement operations in line with agreed terms.· Collaborate with Finance, Operations, and IT teams to address reconciliation mismatches and resolve system root causes efficiently.· Identify areas for process improvement and system automation within settlement functions to enhance overall operational efficiency and reduce manual errors.· Manage all settlement complaints and payment gateway disputes in coordination with customer service and IT teams to guarantee swift resolution and maintain operational excellence.Skills· Educational Background: Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.· Experience:0-1 years of experience.· Technical Proficiency:o Result Orientation o Operational Awareness o Building Networks o Coaching & Mentoring o Customer Centricityo MS Excel · Payment Gateway Systems · Reconciliation & Settlement Tools.