Nowlun, the first digital freight forwarder in the MENA region, is redefining logistics by providing instant, transparent, and competitive ocean freight rates via integrated solutions with all major shipping lines. Our mission is to become the top logistics platform for the entire supply chain ecosystem, supporting businesses in Egypt, Saudi Arabia, and beyond with real-time pricing that unlocks significant cost-savings opportunities.We are currently seeking a Logistics Operations Team Leader who will play a crucial role in our growth while overseeing the operations of our logistics team. This leadership position requires a strategic thinker who is passionate about improving supply chain efficiencies and leveraging technology to simplify complex shipping processes. As we continue to expand regionally and globally, the Logistics Operations Team Leader will be instrumental in guiding teams in optimizing our service offerings, enhancing customer satisfaction, and fostering operational excellence. If you are ambitious, driven, and want to be at the forefront of transforming the logistics industry, Nowlun is the place for you. Come join us in revolutionizing how businesses manage their supply chains!ResponsibilitiesLead and manage a team of logistics operators/seniors (import & export), providing guidance, training, and support to ensure optimal performance and professional developmentManage and strengthen relationships with existing customers, proactively addressing their needs, resolving any issues, and ensuring high levels of customer satisfactionMonitor and analyze logistics performance metrics to identify areas for improvementManage and strengthen relationships with existing suppliers and shipping lines, proactively developing services/solutions that fit our customer base developmentEnsure compliance with local and international regulations regarding shipping and freight forwardingTrain, mentor, and support team members to foster their professional developmentStay up-to-date with relevant regulations and ensure compliance within the departmentRequirementsHigh level of experience in freight forwarding (Dry, Reefer, and DG), with a strong understanding of customs procedures and regulationsProven experience in managing a team, with excellent leadership and people management skills, and strong problems-solving acumenExcellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, colleagues, and stakeholdersSound knowledge of freight forwarding software and systemsExceptional organizational and time management abilities, with the capability to prioritize tasks and meet deadlinesProactive and results-oriented mindset, with a drive to achieve targets and contribute to the growth of the departmentHands-on experience with logistics software and technology solutionsAbility to thrive in a fast-paced environment and manage multiple projects simultaneouslyBenefitsJoin a team of exceptional talents and collaborate with inspiring colleagues who challenge and motivate you to excelQuarterly Performance BonusCompany Stock Options (we hire partners)Private Health InsuranceChannel your passion into meaningful work at an organization committed to driving impact and unlocking the potential of an underexplored regionEmbrace opportunities to learn, grow, and expand your skills every single day